Catch an unhappy guest before checkout.
Not after they’ve posted.
A guest's whole stay — room, front desk, restaurant, housekeeping — gets compressed into one public review the moment they check out. Hear about the problem at checkout — the last moment you can still fix it — instead of in tomorrow's review.
Up and running in three simple steps
Ask at the right moment
Ask after check-in, mid-stay, or at checkout. Cover the room, restaurant, housekeeping, and staff — each on its own, or all in one survey.
Get notified instantly
A score that crosses the line you set triggers a web notification the moment it happens, so your duty manager knows a guest is unhappy while they’re still checking out — not from the airport.
Recover the stay
A complimentary item, a room fix, a resolved bill — right there, before the guest walks out. A recovered stay often becomes the review, not the complaint.
What an alert looks like
Low score: How was your stay?
A low score was just submitted. Location: Lakeside | For: Room 214 | Feedback: Room cleanliness: 2 | What went wrong?: Room not cleaned today.
just now
Rather not do it yourself? We'll set it up for you.
On every paid plan, setup is free. Create your account, choose Free Setup in your menu, and we'll get in touch. After a short call we build your forms, QR codes, links and alert rules, and you approve them before anything goes live. On the free trial, ask and we'll help where we can.
Every stay either books itself again — or costs you the next ten bookings
Your rating is your booking engine
More travellers decide by scrolling reviews than by opening your rate calendar. Put a 3.8 and a 4.4 on the same street and ask yourself which one you would book — then fix the problem before it becomes a review.
One question predicts repeat guests
“Would you recommend us?” separates guests into promoters telling colleagues to book with you, passives who’d never think to mention you, and detractors already telling others why. For corporate and group accounts, it’s the number that predicts whether the relationship renews.
The good reviews that never got written
Most happy guests never think to leave a review. When configured, every guest who leaves feedback is invited to share it publicly — surfacing the genuine positive reviews that were always there.
5% → 25%+
A small retention lift, a big profit lift
Source: Reichheld (Bain & Company), via Harvard Business Review, 2014
3 scores
Satisfaction, loyalty & effort on every plan
From the front desk to the kitchen
A hotel is ten departments judged as one
See front desk, housekeeping, restaurant, banquets, and spa separately. Find out whether a low score is really about the room — or about how long check-in took.
Many properties, one owner’s view
Compare properties side by side, spot the one quietly underperforming, and see what your best one does right. Each general manager sees their property; you keep the complete picture.
Identify by booking ID or room number
A checkout link that works for exactly one guest, exactly once — so feedback ties back to the right stay without any extra effort.
Every guest’s own language
Build the same survey in any language your guests speak, switchable on the form, so international guests give you the honest answer, not the polite one in their second language.
Guest data, handled properly
Hotels collect more personal data than almost any business. Built for GDPR and India’s DPDP from the ground up: a ready-made data-request page, all nine legal data rights, and a full audit trail.
It works internally too
The same tool runs staff feedback — housekeeping, front desk, and F&B teams sharing honestly with management about workload, training, and facilities.
Not just the score
A guest can rate the stay 4 out of 5 and still tell you the room wasn’t clean. Set an alert on that answer and you’ll hear about it while they’re still checked in.
Know it was handled
Hand the housekeeping complaint to the duty manager. It can’t be closed without a note saying what was done, and you can read it from anywhere.
Hotel guest feedback: frequently asked questions
What should a guest satisfaction survey ask?
A few questions about the parts of the stay you control: the room, check-in, housekeeping, food, and whether the guest would recommend you. Ask about each department on its own or all in one short form.
A low score can open a “What went wrong?” question automatically, so you get the reason and not just the number. The ready-made hotel form starts you there, and you can reword any of it.
When during a stay should you ask?
Mid-stay and at checkout. A mid-stay check, by QR code in the room or a link on the first morning, catches a problem while there are still nights left to put it right. Checkout is the last moment you can fix anything before the guest leaves.
Asking after departure still tells you something, but by then you are learning about a problem rather than solving it.
Can feedback be tied to a room or a booking?
Yes. Create a list of booking IDs or room numbers and generate a link for each, and every response arrives tagged with the stay it came from. Links carrying a guest’s details can be made single-use, so one booking gives one answer.
Does it work for international guests?
Yes. Build the same form in each language your guests speak, up to the number your plan includes, and guests switch language on the form itself. Every language feeds the same scores, and you read each answer in the language it was given.
How do hotels measure guest satisfaction?
Most hotels track two numbers: CSAT for specific parts of the stay, such as check-in, the room, housekeeping and breakfast, and NPS for whether the guest would recommend the property. Collect both on a short form mid-stay and at checkout, then follow the scores over time. One overall score hides where the problem is; a question per area shows which team to talk to.
Read: NPS vs CSAT vs CES guideHow can a hotel reduce negative online reviews?
Give guests a faster way to be heard than a review site. A QR code in the room or a link on the first morning lets a guest report a noisy AC or missing towels while you can still fix it, and an alert tells the duty manager at once. Solving problems during the stay is what prevents bad reviews. Inviting every guest to review you, not just the happy ones, keeps you within review-site rules.
Can each department get its own score?
Yes. Ask a separate rating question for each department, such as front desk, housekeeping and food and beverage, and read each department's ratings in the responses view. You can also set an alert rule on any department's question, so a low housekeeping score triggers its own notification.
Can one account manage several properties?
Yes. Each property is a location with its own QR codes, scores and review link, and you can compare properties side by side. Staff accounts can be limited to the properties they manage. The number of locations depends on your plan.
Last reviewed 2026-09-26.
Put one QR code at checkout tomorrow
Know exactly how today’s guests felt about their stay — and recover the unhappy ones before they reach the airport. Free for 30 days, no card required.