About Customer Feedback Simplified
What it is
A business builds a short survey, puts it in front of customers by QR code, link, website button or a private one-time link, and sees satisfaction by location and over time. A low score can open a “what went wrong?” question, so the business gets the reason as well as the number, and can record what it did about it.
It is built for any business that serves customers, with dedicated pages for restaurants and cafés, hotels and resorts, schools, therapy practices and companies collecting ISO 9001 evidence. The full list is on the features page.
Who makes it
Customer Feedback Simplified is a product of Tech Stack Simplified, based in Maharashtra, India. Tech Stack Simplified is the legal entity that owns and operates the service, and the party named in our Terms & Conditions.
Where your data is
The application, database and database backups are hosted in the European Union, on a server in Germany. Transactional email is delivered through Amazon SES and card payments run through Dodo Payments. The privacy policy and data processing agreement have the detail.
What it does not do
- No AI analysis. There are no AI summaries or sentiment scoring, and the chat-style form contains no AI.
- Browser alerts only. Alerts are browser notifications, not email or SMS, and nothing notifies until you turn an alert on for a rule.
- No replies to customers. Follow-ups record what your business did. The platform never contacts the customer for you.
- No review gating. When review invites are on, every respondent is invited, not only the happy ones.
- Not certified. The software holds no ISO 9001, ISO 27001 or SOC 2 certification, and using it does not make a company compliant with anything.
How to reach us
Email contact@customerfeedbacksimplified.com for sales and general questions, or support@customerfeedbacksimplified.com if you already use the product. You can also use the contact form.