Refund Policy
We offer digital software services and subscription-based access to our platform. Please read our refund policy carefully before purchasing any subscription.
Subscription Refunds
Monthly and yearly subscription payments are generally non-refundable once the billing cycle has started.
However, refund requests may be considered in the following situations:
- Duplicate payments
- Accidental charges
- Technical issues preventing access to the service
- Billing errors
Important
Refund requests must be submitted within 7 days of the original payment date, except where a longer period is required by applicable law (for example, statutory withdrawal rights for consumers in certain jurisdictions).
Approved refunds are processed through Dodo Payments, our Merchant of Record, and their processing timelines apply.
Trial and Evaluation
Customers are encouraged to evaluate the platform using available demos, trial access, or product information before purchasing a subscription.
Cancellation
You may cancel your subscription at any time. After cancellation, your subscription will remain active until the end of the current billing period.
No partial refunds are provided for unused subscription periods unless required by applicable law.
Contact
For refund or billing related questions, please contact:
Customer Feedback Simplified
Changes to this Policy
We may update this Refund Policy from time to time. Updated versions will be posted on this page.