Your unhappy customers aren't complaining.
They're leaving.

Yes, Customer Feedback Simplified does exactly that. Customers answer a short form from a QR code or a link, and a low score can open a “What went wrong?” question on the spot, so an unhappy customer tells you the reason privately, in their own words, before they tell a review site.

You decide what is worth interrupting you for: a score at or below a level you set, or a specific answer such as “Waited too long”. A matching response raises a browser notification, so you can put things right while the customer may still be on your premises. Alerts are opt-in per rule; nothing notifies until you set one up.

It never hides the review invitation from anyone. Once you add your review link, every respondent is invited to post a public review, and your happiest customers are simply asked louder. Keeping unhappy customers away from review sites is review gating, which Google prohibits. Hearing from them first is not.

Customer Feedback Simplified supports all three in one place, on every plan. Each rating question you add is a CSAT, CES or NPS question, so a single form can ask “How satisfied were you?”, “How easy was it?” and “Would you recommend us?” together, or you can keep a separate form per touchpoint.

The dashboard works out each score for you from the answers behind it, with no formulas or spreadsheets, and filters them by date range, location and questionnaire so you can see which way each one is trending. Everything exports to CSV.

Yes. Google’s policies prohibit asking for positive reviews selectively or discouraging negative ones, a practice known as review gating. Customer Feedback Simplified invites every respondent to leave a public review, whatever their score. Low scores also reach you privately, so you can fix the problem. You grow your reviews and your Google listing stays safe.

Yes. Customer Feedback Simplified creates a private feedback link for each customer on your list, with a one-tap WhatsApp button that opens the chat with your message and their link already written. You press send, from your own WhatsApp. There is no WhatsApp Business API account, messaging provider or per-message fee involved.

Numbers need to be saved with their country code; any number without one is flagged and skipped rather than sent a link that will not open.

Google Forms works well for general surveys. Feedback software adds the parts you would otherwise build by hand: NPS, CSAT and CES calculated automatically, an alert only when a response matches a rule you set, a separate score for each location, a QR code for each branch, and an invitation to review you after each response once you add your review link.

Use single-use links when you know who the customer is. Each link accepts one response and closes the moment it is answered, so a forwarded message cannot be answered twice.

Open QR codes and links are protected by bot detection that most real customers never notice, which keeps automated spam out of your scores. They also stop accidental double submissions from the same browser, but an open link cannot guarantee one response per person; when that matters, use single-use links.

Yes. Customer Feedback Simplified has a documented REST API: your CRM or point-of-sale system can push customer records into your customer list, and your own tools can read questionnaires and responses. Signed webhooks can tell your server when a response arrives or matches an alert rule. API and webhook access is available on request on Growth plans and above.

From the customer list you generate a private single-use feedback link for each person, and every response can be exported to CSV at any time.

Customer Feedback Simplified plans start at $19 a month. Each plan includes a set number of team members and locations rather than charging per user, annual billing works out cheaper than paying monthly, and there is a 30-day free trial with no card required.