Hear about the problem at the table.
Not on Google.
A table that's unhappy tonight is a one-star review tomorrow morning — unless you hear about it first. Put a two-second feedback form on every table, so problems reach you privately while there's still time to fix them.
Up and running in three simple steps
Scan
A QR code on the table tent, receipt, or bill folder. No app, no login, no typing an email.
Tell us
One tap for a star rating; if it's low, one more question appears — “What went wrong?” Happy diners are done in two taps.
Make it right
Get a notification the instant a table’s score crosses the line you set. Walk over and fix it before the bill even arrives.
What an alert looks like
Low score: How was your meal?
A low score was just submitted. Location: Downtown | Feedback: Overall experience: 2 | What went wrong?: Waited 40 minutes for our mains.
just now
Rather not do it yourself? We'll set it up for you.
On every paid plan, setup is free. Create your account, choose Free Setup in your menu, and we'll get in touch. After a short call we build your forms, QR codes, links and alert rules, and you approve them before anything goes live. On the free trial, ask and we'll help where we can.
Every table that leaves happy is either a repeat customer or a review
Reputation, protected and grown
Fixing a private complaint is good service. Turning a happy diner into a public five-star review is free marketing — every diner can be invited to post on your Google or Facebook page after leaving feedback.
Retention beats acquisition
Replacing a lost regular costs far more than keeping one, and a small lift in retention can raise profits sharply. A regular who dines with you twice a month is 24 meals a year: every table you win back with a fast, private fix keeps all 24 from going to a competitor.
Know who your regulars really are
One simple question — “How likely are you to recommend us?” — tells you who’s becoming a loyal regular, who’s satisfied but at risk, and who’s already gone, before you find out the hard way.
5% → 25%+
A small retention lift, a big profit lift
Source: Reichheld (Bain & Company), via Harvard Business Review, 2014
3 scores
Satisfaction, loyalty & effort — one simple plan
Built for a busy restaurant, not an IT department
Segment feedback the way you run the restaurant
Break it down by dine-in vs. delivery vs. takeaway, breakfast vs. lunch vs. dinner, individual waitstaff, or menu category. Find out if it’s really “the food” — or Table 12’s wait time on Friday nights. Evidence, not gossip.
Multiple outlets, one dashboard
Compare every location side by side, spot the branch quietly underperforming, and give each manager access to their own outlet while you keep the full picture.
Turn effort into loyalty
Reducing customer effort — not “wowing” — is the strongest driver of repeat visits. Ask how easy it was to get a table, order, or pay, and remove every friction point.
Every diner’s own language
Build the same form in any language your customers speak, switchable right on the form, so people answer honestly in the language they think in.
Real feedback, not noise
Built-in bot and spam protection, duplicate-submission limits, and one-time links keep your scores honest — real diners, not the same person voting five times.
Not just the score
A diner can rate you 4 out of 5 and still tell you the food was cold. Set an alert on that answer and you’ll hear about it, even when the score looks fine.
Know it was handled
Hand tonight’s complaint to the shift manager. It can’t be marked done without a note saying what they did, and you can read it from anywhere.
Restaurant customer feedback: frequently asked questions
What questions should a restaurant ask diners?
Three or four at most, starting with the one you most want answered: how was the meal. A good default is a one-tap rating, a question about what mattered most (food, speed of service, value), and an optional comment.
A low rating can open a “What went wrong?” question automatically, so an unhappy diner tells you why and a happy one is done in two taps. The ready-made restaurant form starts you there, and you can reword any of it.
When is the best moment to ask?
At the table, before the bill arrives. It is the last point where a problem can still be fixed, and a QR code on the table tent lets a diner answer while they wait.
A QR code on the receipt or a link after a delivery order works too, but by then you are learning about a problem rather than solving it.
Do diners need to download an app?
No. Diners scan the QR code with their phone camera and the form opens in the browser. There is no app, no account and no email address to type.
Can feedback be split by outlet or by shift?
By outlet, yes. Each location gets its own QR code and its own score, you can compare outlets side by side, and each manager can be limited to their own outlet.
For meal or shift, add a one-tap question such as “Breakfast, lunch or dinner?”. Its answers are charted on the dashboard, and the export carries them beside every score so you can split the scores in a spreadsheet.
How do I get more diners to leave feedback?
Make it take seconds and ask at the right moment. Put the QR code on the table tent or bill folder, keep the form to three or four questions, and have staff mention it when they check on the table. The form opens in the phone's browser with no app or sign-up, and showing one question at a time keeps it quick on a small screen.
Should a restaurant use CSAT or NPS?
Use CSAT for the meal and NPS for loyalty. CSAT ("How satisfied were you with your meal today?") tells you how a specific visit went and what to fix tonight. NPS ("How likely are you to recommend us?") tracks whether diners would bring friends, and it moves more slowly. Most restaurants start with CSAT at the table and add one NPS question once responses are flowing.
Read: NPS vs CSAT vs CES guideHow is private feedback different from Google reviews?
A Google review is public and usually arrives after the diner has left. Private feedback reaches you while they are still at the table, so a cold dish or slow service can be put right before it turns into a review. The two work together: every diner can be invited to leave a public review after giving feedback, whatever their score, while the problems they report come straight to you.
Read: Google reviews vs private feedbackHow quickly will I know about a bad experience?
As soon as it is submitted. You set a rule, such as a meal rating of 2 or lower or "Service" chosen as the problem, and a browser notification reaches the manager when a response matches it. Every response also appears in the dashboard straight away.
Last reviewed 2026-09-26.
Put one QR code on the table tonight
Know exactly how today’s diners felt about their meal — and win back the unhappy ones before they walk out. Free for 30 days, no card required.