The feedback your clients
don’t always say out loud.
Clients often find it hard to tell you directly when something isn’t working — the timing, the format, the fit, the practical side of the practice. A simple, private feedback form gives them a gentle way to share, so you can keep improving the experience around the work you do.
A tool for feedback on your practice and service — not a clinical or diagnostic tool. It never replaces your professional judgment, and giving feedback is always optional for your clients.
Up and running in three simple steps
Invite feedback, privately
A discreet link sent after a session, or a QR code in the waiting area. No app, no login, no account for your client to create.
Ask what matters, kindly
A few short, optional questions about how they’re experiencing the practice — one at a time, easy to answer in a moment, in their own language if they prefer.
Reflect and refine
See how clients experience your practice over time, and let it inform the environment, scheduling, and fit — always guided by your own clinical judgment.
Rather not do it yourself? We'll set it up for you.
On every paid plan, setup is free. Create your account, choose Free Setup in your menu, and we'll get in touch. After a short call we build your forms, QR codes, links and alert rules, and you approve them before anything goes live. On the free trial, ask and we'll help where we can.
When clients feel heard beyond the session, they stay, they trust, and they refer
When clients feel heard, they stay
Being heard is the foundation of therapy, and it doesn’t stop at the session. When a client knows their whole experience matters to you, trust deepens — and that trust is what keeps people engaged rather than quietly drifting away.
A practice grows on trust and referrals
Therapy practices grow through word of mouth, not advertising. Clients who feel well cared for are the ones who refer friends and family — and retaining an engaged client is worth many times more than finding a new one.
Gentle insight into satisfaction and fit
A few optional measures — how satisfied a client feels, how easy the practical side is, whether they’d recommend you — give a caring early signal of whether the experience is working, so nothing important goes unnoticed.
Easy for you, easy for your clients, safe for everyone
A short check-in after each session
Two or three optional questions after a session — did you feel heard today, was anything hard about getting here — sent as that client’s own single-use link. Clients who are drifting away rarely say so, and a dip in their check-ins can show it while there is still a session left to talk about it. You choose whether a low answer sends you a browser notification.
Feedback stays private to you
Client feedback reaches you privately. Nothing is posted or shared anywhere automatically. Inviting public reviews is entirely optional and off by default — for most practices, keeping all feedback private is the right choice, and the tool fully supports that.
You decide how, when, and whether to ask
Feedback is always optional for your clients and never a condition of care. Invite it after a session, at a natural review point, or not at all — the tool adapts to your clinical judgment; it never dictates it.
Ask in the language they’re most comfortable in
Emotional honesty comes most easily in one’s own language. Offer your form in any language your clients speak, switchable right on the form itself.
Privacy, handled with real care
Built for GDPR and India’s DPDP from the ground up: feedback links tied to a person can be made single-use, a ready-made data-request page honours access or deletion requests, and a full audit trail records it all.
Every response is genuine
Built-in protection against bots and duplicate submissions, plus private one-time links tied to a specific client, mean the feedback you reflect on is real and considered — not noise.
Hear what a good score hides
A client can say the session was fine and still tell you the evening slot is hard to reach. If you choose, an answer like that can send you a browser notification, even when the score looks fine.
Client feedback for therapists: frequently asked questions
Can I check in with a client after every session?
Yes. Add the client to your list, using a client number rather than a name if you prefer, and send their own single-use link after each session, by WhatsApp in one tap if you hold their number. Each check-in is tied to that client, so you can read them in order in your responses or the export.
Keep it to two or three questions about how the session felt. A client who is quietly disengaging can show it here before they stop booking, and an optional alert rule can tell you when an answer drops below the line you set.
Is client feedback kept confidential?
Yes. Responses are visible only to you and the colleagues you give access to, and a colleague limited to one location sees only that location. Nothing is posted or shared anywhere automatically. The service is hosted in the EU (Germany).
If you would rather not identify anyone, a QR code in the waiting area collects feedback with no name attached.
Will clients be asked to leave a public review?
No, not unless you switch it on. The review invitation only appears once you add a public review link, and for a therapy practice we suggest never adding one: posting a review of a therapist means disclosing publicly that you are in therapy.
How often should a practice ask for feedback?
Short and often for session check-ins: two or three questions after each session, or after every few if weekly feels like too much. A longer form about the practice itself, such as booking, the waiting area or fees, once or twice a year is plenty.
Feedback is always optional for the client and never a condition of care.
Is this a clinical outcome measure?
No. It asks about the client’s experience of your practice and of the session, not about symptoms or progress, and nothing it produces should inform diagnosis or treatment. If you use validated outcome or alliance measures, keep using them; this sits beside them, not in place of them.
How can therapists ask clients for feedback without making it awkward?
Keep it private, brief and optional. Tell clients early on that you welcome feedback because it helps you help them, then send a short link after a session or place a QR code in your waiting room. Two or three questions are enough: how helpful the session felt, how comfortable they felt, and anything they would like done differently.
Should client feedback be anonymous?
Anonymous feedback through a shared link or QR code usually gets the most honest answers. A private single-use link tied to one client lets you follow up on a specific concern. Many practices use anonymous feedback by default and named links only when the client is comfortable with it.
Can clients answer in their own language?
Yes. The ready-made template comes in English, Hindi and Marathi, and you can add other languages up to your plan's limit. Clients choose their language on the form, and all answers feed the same scores.
Can a client ask for their feedback to be deleted?
Yes. Clients can request access to or deletion of their data through the data-request page, and those requests are handled under GDPR and India's DPDP Act.
Read: Make a data requestLast reviewed 2026-09-26.
A gentle, private way to keep improving
Give clients a quiet channel to share how your practice feels — and let it inform the experience of care you offer, always on your terms. Free for 30 days, no card required.